Kyc Policies

Purpose and Scope

This policy establishes the Know Your Customer (KYC) and anti money laundering (AML) controls implemented by 888starz to identify customers, assess risk, and prevent illicit activity in connection with the use of our services.

Regulatory Framework and Responsibilities

888starz operates as a licensed remote gaming provider and adheres to applicable AML/CFT laws, guidelines, and supervisory obligations. The ultimate responsibility for AML compliance rests with the appointed compliance leadership, who oversees the design, implementation, and ongoing review of controls. All staff engaged in customer onboarding, verification, and monitoring are required to maintain competency and complete periodic training on related obligations.

Customer Due Diligence and Identity Verification

We perform identity verification and screening as part of onboarding and ongoing monitoring. Verification may be completed using non in-person methods where permitted. On onboarding, we collect information and documents to confirm identity, residence, and the purpose of the business relationship. The process includes the following steps:

1. Identity verification: Acceptable government issued photo IDs include passports, national identity cards, or driver license documents. The name must match registration data, and the document must be valid and not expiring within the next three months.
2. Age verification: The customer must be at least 18 years old; age is determined from the identity document.
3. Address verification: Proof of residential address, such as a bank statement or utility bill, issued within the last three months and containing the customer name that matches the identity document.
4. Source of funds verification: For deposits and withdrawals, 888starz may request information to verify the origin of funds, including employer details, recent pay slips, or bank statements. Lack of adequate information may suspend activity until compliance is achieved.
5. Non-face-to-face verification: Where allowed, identity and address checks may be completed through trusted digital verification methods; additional information may be requested to complete verification.

Stages of Due Diligence

We apply a risk-based approach with three due diligence stages to align verification requirements with risk profiles:

• SDD — Simplified Due Diligence: applied to very low risk situations, subject to ongoing monitoring and transaction limits.
• CDD — Customer Due Diligence: standard verification for typical customers, including identity confirmation and ongoing monitoring.
• EDD — Enhanced Due Diligence: applied to high risk customers, unusual or large transactions, or as required by regulatory guidance; includes heightened checks and more frequent review.

Politically Exposed Persons (PEP)

888starz does not offer services to individuals identified as Politically Exposed Persons. If a customer is identified as a PEP at any stage, the account will be closed and any remaining real money balance will be returned, subject to regulatory obligations. If a customer disputes PEP status, they may request a re-evaluation in writing, which will be considered on a risk-based basis.

Ongoing Monitoring and Risk Assessment

We conduct ongoing risk-based monitoring of customer activity and transactions. Risk assessments are performed at onboarding and updated periodically, particularly when customers engage new products, expand activity, or operate in new jurisdictions. When risk conditions change, verification requirements may be adjusted and enhanced controls may be applied.

Sanctions, Restricted Jurisdictions and Screening

Customer screening includes checks against applicable sanctions lists and indicators of restricted jurisdictions. Access to services is restricted where participation would contravene law, licensing conditions, or regulatory guidance. We may suspend or terminate accounts and take action to recover or freeze funds as required by law.

Data Privacy and Confidentiality

Information collected for KYC/ AML purposes is processed in accordance with the 888starz Privacy Policy and applicable data protection laws. Personal data may be shared with competent authorities and financial partners where required to comply with regulatory obligations. We implement appropriate security measures to protect data integrity and confidentiality.

Record Keeping and Data Retention

We retain KYC documentation and transactional data for the period required by applicable law and regulatory guidance. After the retention period, data is securely anonymized or destroyed. An audit trail of verification decisions and related communications is maintained for compliance purposes.

Impact on Transactions and Withdrawals

Verification and monitoring may affect processing of deposits and withdrawals. During verification, withdrawals may be delayed or restricted until identity and source of funds are validated. If information provided is false or misleading, 888starz may terminate the account and withhold winnings in accordance with applicable law and policy.

User Rights and Support

Customers may request information about the checks performed, access their data, and request corrections or updates in accordance with data protection laws. KYC-related inquiries and document submissions should be directed to the designated support channels, which operate in line with internal policy and regulatory requirements.

Policy Updates and Effective Date

888starz reserves the right to amend this KYC Policy in response to changes in law, guidance, or risk. Material changes will be communicated to customers in a timely manner. The policy in effect at the time of onboarding governs the customer relationship unless superseded by a regulatory requirement.